Effective Date: January 18, 2021

This privacy notice discloses the privacy practices for Sprague Pest Solutions (“we” or “us”).

This Privacy Policy outlines the types of information we may receive, collect, use or share when you interact with our website www.spraguepest.com (the “Site”), email, and online services (collectively, the “Services”), as well as some of the methods we use to safeguard your information. This Privacy Policy explains (i) the types of information we collect through our Site, (ii) how we use and protect that information, (iii) the types of information we may share with others and under what circumstances, (iv) the choices you have regarding our collection, use, and sharing practices, and (v) details regarding our use of third-party cookies and other tracking technologies.

Collection of information

Information you give us

Our Services may permit you to enter contact information and other information about yourself. We collect and store any information you enter on our Services, including:

• Contact and demographic information.
• Details of appointments you book.
• Information you provide when you complete a survey or participate in a contest or sweepstakes.
• Any information or data you provide by interacting in our online chat.
• Information you submit to inquire about or apply for a job with us.
• If you contact us, we may keep a record of that correspondence and any contact information provided.

When you engage in a transaction with us using a credit or debit card, we use a payment processor to process your payment; we do not collect or store payment card information.

Our Services may permit you to enter contact information and other information about you. We collect and store any information you enter on our Services. This includes:

Information we collect automatically

When you interact with the Services, we collect certain information about your use of our Services automatically. This includes:

• Analytics about your interaction with our Services, including traffic data, location data, weblogs and other communication data, the resources that you access, and how you reached our Services.
• Details regarding the device you use to access our Services, including, but not limited to, your IP address, operating system, and browser type.
• Information about how you interact with our ads and newsletters, including whether you open or click links in any correspondence.
• Information that you make available to us on a social media platform (such as by clicking on a social media icon linked from our Services), including your account ID or username and other information included in your posts.

Cookies and Other Tracking Technologies

Like most companies, we use cookies on the Site. A “cookie” is a small file containing a string of characters that uniquely identifies your browser. While most browsers accept cookies by default, you can manually set your browser to refuse all cookies, accept cookies from specific websites, or highlight when a cookie is sent to your browser. Our servers may also automatically record information when you visit our Site, including the URL that directed you to our Site, your IP address, browser type, and the date and time of your visit. While you can generally refuse the use of cookies as described above, some serve an essential function, and the websites cannot work properly without them. Where such essential cookies are used, they cannot be disabled.

We use cookies to collect certain aggregate and non-personal information through a variety of technologies when you visit our site. Aggregate and non-personal information does not relate to a single identifiable visitor, but rather it tells us such things as how many users visited our site and the pages which have been accessed. By collecting this information, we learn how to best tailor our site to our visitors. Unless you disable such technologies, by using our site, you are aware that we can place these types of cookies and related technologies on your device.

We may also collect information with your consent for a variety of commercial reasons, such as your name, company, business address, email address, or phone number.

How we use your information

We may use the information we collect about you for the following purposes:

• To provide you with our products and services, including to take steps to enter into a contract for sale or for services, process payments, fulfill orders, send service communications, and conduct general business operations such as accounting, recordkeeping, and audits.
• To give recommendations, deliver personalized marketing and advertising to you about our products and services, and to enable additional features on our Services and to provide you with a personalized service.
• To provide you with the best service and improve and grow our business, including to understand how our Services are being used, understand our customer base and purchasing trends, understand the effectiveness of our marketing, and develop new products and services.
• To protect and secure our Services, assets, network, and business operations, and to detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal.
• To comply with legal process, such as warrants, subpoenas, court orders, and lawful regulatory or law enforcement requests and to comply with legal requirements regarding the provision of products and services.

Policy on sharing your information

Unless otherwise described in this policy, we will not sell, rent, share, or lease your information to others. We may share information with companies working on our behalf, including our service providers, affiliates and subsidiaries. In any such cases, however, we require that the companies or entities adhere to privacy standards and policies at least as restrictive as those that we have in place. If we undergo a change in ownership at any point (or otherwise change our business structure), it is our established practice to seek appropriate protection for all information in advance of any such change. However, we may transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this policy.

We may disclose information to the extent such disclosure is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process, or legitimate governmental request, (b) detect, prevent, or otherwise address suspected fraud, security, or technical issues, (c) enforce any applicable terms of service, including investigation of potential violations thereof, or (d) protect against imminent harm to our rights, property, or safety, or to our users or the general public as required or permitted by law.

Sites covered by this Privacy Policy

Our Site may, from time to time, link to third-party websites for your convenience and to provide easy access to additional useful information. Should you select such a link, you will leave our Site. We do not control those sites or their privacy practices, which may differ from our practices and policies. Any personal data you choose to provide to, or that is collected by such third parties, is not in any way covered by our Privacy Policy. We recommend that you read over such website’s privacy policy before providing any personal information. Our Site’s link to another website does not constitute an endorsement or representation about the value, quality, or usefulness of anything found on that third-party website.

Keeping your information secure

We value your trust and take it seriously. To prevent unauthorized access and disclosure, to maintain data accuracy, and to ensure the appropriate use of your information, we utilize industry standard physical, technical, and administrative procedures to safeguard any information we collect. While we use these precautions to safeguard your information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.

Changes to this policy

We may make changes to this privacy policy from time to time. The “Effective Date” at the top of this page indicates when this privacy policy was last revised. We may also notify you in other ways from time to time about the collection, use, and disclosure of your personal information described in this Policy.

For questions about our privacy practices, please contact us at info@spraguepest.com or 800.472.4988

Your Access to and Control Over Information

You may opt out of any future emails from Sprague Pest Solutions at any time by clicking the Unsubscribe feature at the bottom of the email or by contacting us at info@spraguepest.com.

Your browser or device may include “Do Not Track” functionality. As there is currently no industry standard with respect to when a Do Not Track signal is detected, we do not honor Do Not Track signals at this time.

CALIFORNIA PRIVACY NOTICE

This California Consumer Privacy Act Notice for California Consumers (“CCPA Privacy Notice”) supplements the Privacy Policy of Sprague Pest Solutions “we,” “us,” and “our”) and applies solely to California consumers. The California Consumer Privacy Act (“CCPA”) affords California consumers certain rights over their personal information (subject to certain exceptions). This CCPA Privacy Notice outlines those rights and explains how such rights may be exercised. This CCPA Privacy Notice also summarizes our data collection and sharing practices, as required by the CCPA. Terms used but not defined shall have the meaning ascribed to them in the CCPA.

Information Covered by this CCPA Privacy Notice

This CCPA Privacy Notice relates to our collection, use and disclosure of California consumers’ personal information. “Personal information” generally means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. For a list of the categories of personal information that we collect, please see section 7 (Summary of Collection, Use, and Disclosure of Personal Information) below.

How We Collect Personal Information

For a list of the categories of sources from which we collect personal information, please see Section 7 (Summary of Collection, Use and Disclosure of Personal Information) below.

How We Use Personal Information

We may use your personal information for a variety of business and commercial purposes. “Business purpose” generally refers to the use of personal information for our operational purpose. “Commercial purpose” refers to when we use personal information to advance our commercial or economic interests including, for example, by encouraging others to purchase our products and services. For a more fulsome explanation of how we may use each category of personal information, please see section 7 (Summary of Collection, Use and Disclosure of Personal Information) below.

With Whom Do We Share Personal Information?

We may share your personal information with the third parties described below. For a more detailed summary of the categories of third parties we may share your personal information with, please see Section 7 (Summary of Collection, Use and Disclosure of Personal Information) below.

1. 1. 1. Service Providers. We may share your personal information with third parties who work on behalf of, or with, us such as vendors, processors, suppliers, agents and representatives (collectively, “Service Providers”). Service Providers assist us with a variety of functions including, but not limited to, sending out marketing communications, assisting with advertising, website tracking and related analytics, conducting research or surveys, sending regular mail and e-mail, processing credit card payments, and administering contests, surveys or promotions.
      2. Disclosures Under Special Circumstances. We may disclose personal information to the extent such disclosure is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process, or legitimate governmental request, (b) detect, prevent, or otherwise address suspected fraud, security, or technical issues, (c) enforce any applicable terms of service, including investigation of potential violations thereof, or (d) protect against imminent harm to our rights, property, or safety, or to our users or the general public as required or permitted by law.
      3. Corporate Transactions. We may share information, including, without limitation, Personal Information, to any of our affiliates or a third party or successor in the event of any actual or potential reorganization, conversion, merger, sale, joint venture, assignment, transfer or disposition of all or any portion of our ownership interest, business or operations (including, without limitation, in connection with bankruptcy or any similar proceedings), or assets.

Do We Sell Personal Information?

You have the right to opt out of any sale of your personal information by us to third parties. However, we do not sell personal information to third parties. We also do not share any personal information with third parties for the third parties’ marketing purposes.

Do We Collect the Personal Information of Children?

The Services are not intended for users under the age of 16. We do not knowingly collect or store any personal information from anyone under the age of 16. If we become aware that we have inadvertently collected or stored personal information from an individual under age 16, we will remove his or her personal information from our files. If you are a parent or guardian and believe we may have inadvertently collected personal information from your child, please notify us immediately by sending an email to info@spraguepest.com.

Summary of Collection and Disclosure of Personal Information.

The table below summarizes our collection and sharing practices relating to personal information, including with respect to personal information we have collected, used and disclosed in the preceding 12 months.

Your CCPA Rights: Subject to certain exceptions, the CCPA affords you the following rights:

1. 1. Right to Know/Access Personal Information Collected, Disclosed, or Sold. You have the right to request that we disclose the following information for the 12-month period preceding your request:
      1. The categories of personal information that we have collected about you;
      2. The categories of sources from which the personal information was collected.
      3. The business or commercial purpose for collecting or selling the personal information;
      4. The categories of third parties with whom we share the personal information; and/or
      5. The specific pieces of personal information we have collected about you.

1. 1. Right to Request Deletion of Personal Information
      1. You also have the right to request in certain circumstances that we delete personal information that we have collected directly from you. We may have a reason under the law why we do not have to comply with your request, or why we may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.
   2. Right to Not Be Discriminated Against
      1. You have the right not to receive discriminatory treatment from us for the exercise of the privacy rights conferred by CCPA and listed in this CCPA Privacy Notice.

How to Exercise Your CCPA Rights

Submitting a Request to Know or Request to Delete. You may submit a Request to Know or a Request to Delete by email at info@spraguepest.com or 800.472.4988. PLEASE NOTE THAT SUCH REQUESTS CAN ONLY BE MADE VIA THIS METHOD; CONSUMERS WHO MAKE REQUESTS TO BRANCHES OR TECHNICIANS WILL BE REDIRECTED TO SUBMIT A NEW REQUEST USING ONE OF THE APPROVED METHODS.

Verification Methods. Once you submit a request, we will verify that you are the consumer to which the request pertains by matching your name, email address, physical address, telephone number, and/or last date of service with information we maintain. Depending on the type of request you submit, we will attempt to match either two or three of these data points you provided. If we are unable to verify your request with the data points you provided, we may reach out to you for additional information to verify your request.

You may authorize another individual or a business registered with the California Secretary of State, called an authorized agent, to make requests on your behalf through these means.

Notice Regarding Participation in Financial Incentives

We may run promotions from time to time whereby we incentivize a customer to provide certain pieces of information with us or allow us to retain or share their information; for example, we may offer a one-time discount if an individual signs up for our email marketing list or partakes in a survey or sweepstakes. We will provide you with more information about these incentives when you sign up, and participation is voluntary. If you change your mind, you may opt out at any time.

Special Information for Job Applicants

When you apply for a job with us, we collect certain information about you as outlined in this Policy. Information may be collected about you in multiple ways: you may provide it to us in connection with your application; we may make observations in the application process or collect information from public information sources; or you may authorize us to collect information from other sources, such as a former employer or reference.

The following table describes our practices with regard to information submitted in the job application process. If you use our website in the job application process, additional information may be automatically collected, as described above.

In certain circumstances, you may submit your application for employment through a third-party service that displays our job posting. We do not control the privacy practices of these third-party services. Please review their privacy policies carefully prior to submitting your application materials.

Individuals with Disabilities

If you have a disability and need access to our CCPA Privacy Notice in a different format, please contact us at info@spraguepest.com

Contact Information

If you have any questions or concerns about our privacy policies and practices, please contacts us at via email at info@spraguepest.com

Changes To This Policy

We may make changes to this privacy policy from time to time. The “Effective Date” at the top of this page indicates when this privacy policy was last revised. We may also notify you in other ways from time to time about the collection, use, and disclosure of your personal information described in this Policy.